Shipping policy

1- Delivery method and date

We use DHL services for our national and international destinations. All dates quoted by us for dispatch and delivery of your Item are estimations only.

Delivery charges will vary depending on your address and the weight of the parcel. Deliveries to any location within the UAE will be for free. If you are based outside of the UAE, we will advise you of our delivery charges.

A signature will be required for receipt of our products by the purchaser providing relevant proof to verify their identity before the shipment will be released. Any parcel which has been damaged or tampered with should not be signed for and delivery should be refused.

If returning an item to us, you will be responsible for the postage and packaging costs unless we waive this requirement in writing (which includes email and fax). Please note that customers outside of the UAE will not be refunded their postage costs for unsuitable items.

2- Delivery address

We will deliver the products to the delivery address given by you at the point of purchase. Please note that, for security reasons, if you pay by debit or credit card, we will usually only deliver to your billing address.

3- Collection

Products may be collected by appointment only from our offices. Please note that, for security and other reasons, if you wish to collect your watch in this way, it is essential that you contact us in advance to make an appointment. A weekend appointment must be confirmed by the close of business on the previous working day.

4- Completion of delivery

Completion of delivery Delivery of the products will be completed when we deliver the products to the address you gave us or you collect them from us. Please note that if you arrange for your own courier to collect the products, delivery will be completed when the watch is collected from our offices

5- Risk and title

Risk in the products will pass to you on completion of delivery, though ownership of the products will only pass to you when we receive payment (in full and cleared funds) of all sums due in respect of the products, including all delivery charges.